Shop with Confidence

To pay for your order on the Gefilyhair.com website, follow the steps below:

(1) Select the items you would like to order and click the “Add To Cart” or “Buy Now” button.

(2) Fill in the address information and select the shipping method and payment method, and then click the “Place Order” button.

(3) Go to the payment platform to complete the payment.

Yes, we currently support several payment options, including Visa and PayPal. You can also use Shop Pay or other platforms that offer installment services, depending on availability in your region.

Orders for in-stock items are typically processed and shipped within 2 business days after we receive payment confirmation. Custom or pre-order items will be shipped once production is complete.

If you need to update your shipping address, please contact us as soon as possible via email or WhatsApp using the email address associated with your order. Make sure to include your order number and the correct address.

⚠️ Note: We cannot guarantee that address changes can be made once shipping has been arranged. If a change is possible after dispatch, any additional courier fees must be covered by the buyer.

📧 Customer Service: support@gefilyhair.com

First, please verify that your payment was successful. If so, check the email address you entered at checkout, and be sure to check your spam or junk folder.

If you still haven’t received a confirmation after 4 hours, contact us at support@gefilyhair.com, and we’ll assist you.

To cancel your order, please reach out to our customer service team. If your order hasn’t shipped yet, we will assist with the cancellation.

Your order may have been canceled for one of the following reasons:

• Item(s) became unavailable after your purchase
• Issues processing your payment information
• Shipping address was invalid or undeliverable
  

If you still need assistance or would like to place a new order, please contact us.

We accept:

• PayPal
• Credit Cards: Visa, MasterCard
• Shop Pay
• Google Pay
• Apple Pay

💡 All payments are processed securely online. Make sure the cardholder has online banking access.💡

Common reasons for payment failure include:

• Ensure you entered the 3-digit CVV correctly.
• Make sure your account has enough balance.
• Currently, some debit or business cards may not be accepted.
• The order amount may exceed your credit card limit.

We recommend using a personal Visa credit card for the best results.

You can track your order in two ways:

1. Log in to your Gefily account and view your order status.

2. Use your order number or tracking number on our Track Order page.

If you’re having trouble tracking your package, feel free to contact us.

Once shipped, delivery usually takes 3–7 business days for most countries. Delivery time may vary based on your location and chosen shipping method.

Please note: weather conditions, holidays, or unexpected events may cause delays.

Tracking information may take 1–2 business days to update. If you still cannot track your package:

• Confirm the tracking number is correct
• Contact us for help verifying the status

We use USPS for most orders.

No, you will not be charged additional customs duties.

Yes, we only sell high-quality 100% human hair products.

Yes, all our wigs are slightly pre-plucked, so you can further customize the hairline as you like.

Yes. Most notably, our Blonde 613 hair can be dyed into a wide range of colors.

It is generally easier to dye hair darker than lighter. For best results, we recommend having a professional hairdresser handle the dyeing process. If you must do it at home, use high-quality dye and test a small strand first.

Sure! Check out our Glueless Wig Guide for step-by-step instructions on how to:

• Apply your glueless wig securely
• Maintain and store your wig
• Wash and style it safely
• Extend the life of your wig

👉 Click here to view the full Glueless Wig FAQ

A glueless wig is designed to be worn without glue or adhesive, making it a convenient and beginner-friendly option. At Gefily Hair, our glueless wigs feature adjustable straps, combs, and/or elastic bands, ensuring a snug, secure fit—no mess, no fuss.

Gefily Hair’s glueless units—especially popular styles like our Bob Wig Collection—use a movable elastic band for enhanced grip and comfort. The built-in adjustable straps and combs help tailor the fit to your head, preventing slipping or shifting throughout the day.

Yes! Glueless wigs are typically made with lightweight, breathable lace and are ideal for everyday wear. They’re especially great in warmer weather and gentle on sensitive scalps, offering both style and comfort without adhesive irritation.

Explore the full collection at GulelessWig

To ensure the perfect fit, measure your head circumference and compare it to our wig size chart. Our wigs are designed with adjustable features to accommodate most standard sizes comfortably.

Absolutely! Since our glueless wigs are made from 100% real human hair, you can safely use:

• Curling irons
• Flat irons
• Blow dryers

Just be sure to use low to medium heat settings and a heat protectant spray for longevity. For inspiration, check out our wig styling tips.